Shipping policy

Last Updated: 4th October 2024

At True Mechanical, we strive to provide you with the best shopping experience, which includes fast and reliable shipping. Please read our shipping policy carefully to understand how we handle your orders.

1. Shipping Locations

We currently ship to the following locations:

  • Canada

2. Processing Time

  • All orders are processed within [1-3 business days].
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order is shipped, including tracking information.

3. Shipping Methods

We offer various shipping options to meet your needs:

  • Standard Shipping: Delivery within [5-10 business days].
  • Expedited Shipping: Delivery within [2-5 business days].
  • Express Shipping: Next-day delivery (available for select areas).

4. Shipping Rates

Shipping costs are calculated at checkout based on your location, shipping method, and order weight. We occasionally offer promotions or free shipping on orders over a certain amount. Please check our website for current offers.

5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

6. Delivery Issues

If you encounter any issues with your delivery, such as:

  • Delayed shipments
  • Lost packages
  • Damaged items

Please contact our customer service team at support@truemechanical.com, and we will assist you promptly.

7. Customs and Duties

For international shipments, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for details.

8. Order Modifications and Cancellations

Once an order is placed, we cannot guarantee modifications or cancellations due to the quick processing times. Please double-check your order details before completing your purchase.

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

True Mechanical
Email: support@truemechanical.com
Address: 2433 Holdom Ave Unit 1, Burnaby, BC V5B 5A1

Thank you for shopping with us! We appreciate your business and look forward to serving you.